Refund & Cancellation Policy
SublimFlow (sublimflow.com) is a cloud subscription service operated by Zasni Venture Sdn Bhd ("we", "us", "our"). This policy explains how billing, cancellations, and refunds work for our paid subscription plans.
Note: SublimFlow may run limited-time promotions (such as a free launch period) during which some or all plans are offered at no charge. Current pricing and any active promotion are always shown on our pricing page; this policy applies once paid billing resumes for your account.
1. Free Plan & 14-Day Free Trial
SublimFlow offers a permanently free plan and, outside of promotional periods, a 14-day free trial of our paid plans (Pro and Enterprise). No payment is taken during the free trial. We encourage you to evaluate the service fully before you subscribe to a paid plan.
2. Subscription Billing
Paid plans (Pro — RM69/month; Enterprise — RM119/month, subject to change) are billed in advance, on a monthly or yearly basis, in Malaysian Ringgit (MYR) through our payment processor, Stripe. Yearly plans are billed once for the 12-month period. Current prices are shown on our pricing page.
3. Cancellation
You may cancel your subscription at any time by contacting us on WhatsApp (see Section 5). When you cancel:
- You will not be charged again.
- Your paid features remain active until the end of your current billing period.
- Your account then returns to the Free plan, and your data is retained.
4. Refunds
Because we provide a 14-day free trial to evaluate the service before any payment is made, subscription fees for a billing period that has already started are generally non-refundable. However, we will issue a refund in the following cases:
- Duplicate or erroneous charges — if you are charged twice or in error, we will refund the incorrect amount in full.
- 7-day money-back on your first payment — if you subscribe to a paid plan and are not satisfied, contact us within 7 days of your first paid charge and we will refund that charge.
- Service failure on our side — if a technical fault that is our responsibility prevents you from using SublimFlow for an extended period and we are unable to resolve it, we will provide a fair refund or account credit for the affected period.
Approved refunds are returned to your original payment method through Stripe, typically within 7–14 business days.
5. How to Request a Refund
Contact us with your account email and a short description of the issue:
- WhatsApp: +60 14-538 9537
- Website: https://sublimflow.com
6. Changes to This Policy
We may update this policy from time to time. The current version is always available on this page.